Setting up Ivanti Service Desk and Asset Manager

This document describes how to set up Ivanti Service Desk and Ivanti Asset Manager.

Ivanti Service Desk enables you to consistently deliver and manage IT and business services across the enterprise. You can manage and automate the lifecycle of your processes with ITIL-verified incident, request, problem, change, knowledge management and more, as well as market-leading self service for exceptional service.

Ivanti Asset Manager enables you to define and manage the life of your hardware and software assets, helping you gain the most from your IT investments. You can anticipate and intelligently schedule hardware and software purchases, and monitor contract, lease, and warranty information automatically.

Ivanti Service Desk and Ivanti Asset Manager deliver out-of-the-box processes — accelerating productivity and improving efficiency. Both Service Desk and Asset Manager are available on-premise and in the cloud and share a number of design and administrative features, to enable tight integration between the two applications.

In this chapter, you learn about:

• Planning your installation
• Standard installation
• Restoring the database
• Setting up the Ivanti Web Server
• Upgrading the Ivanti database
• Test the Service Desk Framework connection and apply the license
• Setting up the Application Services Server
• Set up the client Console applications

Any important last-minute information is stored in readme.txt on the root of the Ivanti Service Desk and Asset Manager installer download. Please check your download to see if this document exists. If you are upgrading from an earlier version, then you also need to refer to Upgrading to the latest version.